First question to ask is, how many times has your internet gone down in the last 12 months? If more than 2, it is time to consider a more robust internet service such as Dedicated Fiber. Along with a free site survey, we will also asses your network and internet for compatibility with hosted VoIP. If analysis comes back your internet is not stable, we will be clear and share any other options. Dedicated Fiber can be expensive, but worth the investment.
If you are experiencing an internet or power outage, please call us at 855-442-7107 and we may have your phone calls routed to a cell phone. If you haven't already, consider adding our Smart Phone app supported on iPhone and Android Devices. Visit the following link to get more information.
Voice over Internet, otherwise known as "VoIP" has evolved over the past decade. In Simple terms, its a phone service with the ability to make phone calls using an internet connection. We bring in VoIP phones, configure and connect them to our cloud hosted phone system (PBX), and you can start making calls on our network using your internet connection.
Please see attached PDF for basic VoIP PBX user guide. If you need access to your PBX Phone system, please submit a support ticket requesting access, send an email to [email protected], or call us during business hours: Monday to Friday 8:00 AM to 5PM PST at 855.442.7107
Download Here:
https://pbxprovision.nevtisvoice.com/appinstallers/nexeravoice-userguide.pdf